This guide outlines the guidelines and processes for writing content on About.hse.ie. It includes:

• The purpose of the content
• What we do and don’t publish in each section
• The process for writing and publishing content
• How to request content for each section

This guide is a live document and will be updated regularly.

Purpose of about.hse.ie

The content on about.hse.ie explains how the HSE works as an organisation.

Having a place for this content makes sure that it does not end up alongside medical or staff information, which can be confusing for people using HSE websites.

Here is an explanation of what kind of content goes where:

• About.hse.ie is where we publish content about how the organisation works
• hse.ie is where we publish content about health conditions and our services
• staff.hse.ie is where we publish content that helps people do their jobs better, and to access HR related content.

Useful documentation

How to use Wagtail content management system (CMS)

Use Wagtail CMS to publish on about.hse.ie. We have guidelines to help you. If you need help or have any questions about how to publish on Wagtail, email [email protected]

Wagtail user guide

User needs bank

User needs are the requirements, desires or expectations a person has when they come to about.hse.ie. These user needs were defined through workshops, content audits, surveys and interviews. This bank is a log of all the needs for about.hse.ie, broken down section by section. It helps us to make sure that people can easily find the information they want and expect on about.hse.ie and avoid any confusion. The user needs bank is a useful tool when deciding if a piece of content belongs on about.hse.ie, and for spotting any missing pieces in the content.